Customer Success Operations Efficiency Expert

2 weeks ago


Manila, National Capital Region, Philippines KMC Solutions Full time

We are seeking a highly skilled Customer Success Operations Efficiency Expert to join our team at KMC Solutions. As a key member of our Customer Success department, this role will be responsible for driving process improvement and ensuring seamless operations across our teams.

Key Responsibilities:
  • Develop and maintain comprehensive process documentation, ensuring consistency and clarity throughout the organization.
  • Analyze workflow efficiency and identify areas for improvement, implementing strategic solutions to enhance productivity and customer satisfaction.
  • Collaborate with cross-functional teams to design and implement process improvements, leveraging data-driven insights to inform decision-making.
  • Maintain expertise in our tech stack tools, including Gainsight, Salesforce, and ClickUp, to ensure optimal usage and effectiveness.
  • Provide training and support to CS team members on efficient use of our platforms and best practices.

This role requires strong analytical and problem-solving skills, with the ability to think creatively and strategically. The ideal candidate will have experience working in a SaaS environment, with a proven track record of driving process improvement and enhancing customer success.

Requirements:
  • 2+ years of experience in a similar role in a SaaS environment
  • Four-year bachelor's degree in a relevant field of study
  • Effective communication and interpersonal skills, with a proven ability to collaborate with cross-functional teams
  • Advanced proficiency in MS Office Suite, particularly Excel and Google Sheets, as well as experience with Salesforce, Gainsight, and/or ClickUp
  • Self-motivation and willingness to take initiative, with the ability to adapt to changing priorities and organizational needs

In exchange for your expertise, we offer a competitive salary range of $85,000 - $110,000 per year, depending on location and experience, along with a comprehensive benefits package that includes health insurance, unlimited coffee, diverse learning opportunities, and more.



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