Quality Management Specialist
5 days ago
Are you a seasoned quality professional looking for a challenging opportunity to drive excellence in customer experiences? Do you have a passion for quality assurance, leadership, and team management?
We are seeking a highly motivated and experienced Quality Assurance Team Lead to join our team at Neksjob. As a key member of our quality management team, you will be responsible for developing and implementing quality monitoring plans, analyzing quality data, and collaborating with cross-functional teams to integrate quality assurance into business processes.
Key Responsibilities:
- Design and implement quality monitoring programs to ensure consistency and accuracy in assessing customer interactions.
- Analyze quality metrics to identify trends, opportunities for improvement, and areas for training.
- Collaborate with training and operations teams to develop and implement quality-focused projects.
Requirements:
At least 1-2 years of experience in a QA or contact centre environment, preferably in a supervisory or team lead role. Strong understanding of quality monitoring techniques and tools. Excellent analytical, communication, and coaching skills. Ability to manage multiple priorities, meet deadlines, and lead by example.
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