Global Service Delivery Associate

5 days ago


Manila, National Capital Region, Philippines Poutrix Full time

We are a global leader in delivering sustainable solutions for natural and built assets. Our Global Service Operations team is responsible for providing exceptional support to our clients and driving business strategy.

Job Summary:

We are seeking a skilled professional to join our Global Service Operations team as a Global Service Delivery Associate. The successful candidate will be responsible for providing seamless support to our clients and contributing to the delivery of our business strategy.

Key Responsibilities:
  • Incident Management: Responsible for the process of actioning tickets assigned to GSO 1st line queue following the incident management process.
  • Service Request Management: Responsible for the process of actioning tickets assigned to GSO queue service requests.
  • Knowledge Management: As a 1st line GSO member, you are expected to utilize knowledge management and create KBAs to improve knowledge across the GSO team.
Requirements:

The ideal candidate should have a Bachelor's degree in Information Technology or Computer Science, fresh graduate or with up to 2 years of relevant working experience in an IT, BPO, and Shared Service environment with excellent customer service orientation.

Why Choose Us?

We empower our employees to be their best, provide a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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