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Senior Help Desk Specialist

3 weeks ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time

Job Title: Technical Support Specialist

We are seeking a skilled and customer-focused technical support specialist to join our team. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.

Job Description:

  • Provide high-quality technical support to customers through various communication channels, including phone, email, and remote access tools.
  • Identify and resolve complex technical issues in a timely and professional manner.
  • Analyze and troubleshoot technical problems, documenting findings and solutions for future reference.
  • Work collaboratively with internal teams to ensure seamless issue resolution and customer satisfaction.

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field (e.g., engineering, computer science, or information technology).
  • Proven experience in customer-facing roles, preferably in technical support or a similar field.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work in a team environment, with a focus on collaboration and customer satisfaction.

Benefits:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.

Others:

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a technical support specialist. If you possess the required skills and qualifications, we encourage you to apply.