Strategic Process Optimizer

17 hours ago

Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱900,000 - ₱1,100,000
Operational Excellence Specialist

As an Operational Excellence Specialist, you will play a pivotal role in optimizing business processes to drive efficiency and growth. This exciting opportunity involves collaborating with cross-functional teams to design, implement, and continuously improve operational tools, processes, and reports that support scalable delivery operations.

In this dynamic environment, you will identify operational bottlenecks and inefficiencies within the Delivery team, developing standardized solutions with stakeholders. Your expertise will be crucial in maintaining and improving automations, trackers, and templates that serve as control points for core processes.

To ensure process alignment, you will coordinate with stakeholders across various departments, including Customer Support, Business Development, Product, and Finance. Your analytical skills will be essential in conducting data analysis, contributing to reporting, and providing insights that support operational decision-making and performance visibility.

This role also involves supporting change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards. Additionally, you will contribute to the planning and execution of audits and internal reviews to ensure adherence to processes and identify areas for improvement.

Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
Nice to Have
  • Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
  • Experience with Jira, Confluence or similar tooling.

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