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Access Network Operations Specialist

1 week ago

Manila, National Capital Region, Philippines Globe Telecom Full time

Globe Telecom, Inc. is the leading telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.

Job Overview

We provide cellular, broadband, and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

Responsibilities
  1. Availability Management: Conduct preventive and corrective maintenance of telecom equipment of Wireless/Wireline/Transmission equipment(s) through streamline.
  2. Supplier Management: Direct, supervise, and monitor progress of suppliers and/or third-party contracted services ensuring SLAs are met for optimum services availability for our customers.
  3. Auditing and Escalation: Conduct audits of PAT/HAT/SAT of new telecom equipment. Call out major defects and escalate to acceptance governance based on design vulnerability, I2E closure issues.
  4. Incident and Event Management: Act, correct, and close a service restoration as quickly as possible and minimize the adverse impact to the business operation SLAs.
  5. Site Management: Act and close field work orders requested by other groups on a daily basis. Assess and endorse to SLIMs site issues (Access, rental, electric bill, etc.) and raise/initiate SRW/SMW on site(s) with unresolved issues with Access and Lessor request to relocate site.
  6. Leadership and Development: Lead on assigned tasks by IS (ad hoc, special projects, etc).
  7. Inventory and Database Management: Ensure updated inventory of equipment on hand. Update site information such as BOP, Network Topology, 2Mb plan, Site Address, project SHIFT, etc.
  8. Spare Parts and Resource Management: Request spare and ensure timely return of faulty modules to the spare management team. Ensure proper handling of tools provided by the company adhering to periodic maintenance/calibration cycle, repair, and guidelines for safe keeping and usage.
  9. Business Continuity: Participate in BIA BCMS (Business Impact Analysis) exercises and ensure updates in GT CMDP portal.
  10. Administrative Tasks: Timely filing of OTs, VL/SL, Dash, BTTAs, Streamline, etc. Attendance and practicum of training for skills upkeep and culture building. Ensure technical skills learning is of actual use and realized.

Equal Opportunity Employer: Globe's hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

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