Corporate Learning Manager
1 week ago
HelloConnect Inc., a subsidiary of HelloFresh, aims to provide innovative solutions to address the complexities of customer care.
We draw upon our extensive expertise in developing customer-centric solutions to serve high-growth companies.
Our presence in Manila, Philippines enables us to offer our services to other companies, empowering them to benefit from our experience, scalability, cost-effectiveness, and improved service levels.
HelloFresh is a leading provider of meal kits and grocery boxes delivered directly to customers' doorsteps.
We are committed to offering high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home.
The Senior Instructional Designer will lead a team of 4-6 Instructional Designers in developing high-quality learning content for various markets.
Leadership & Team Development- Lead and mentor a team of 4-6 Instructional Designers, providing guidance, coaching, and performance management.
- Oversee the design, development, and delivery of training materials for onboarding, upskilling, and cross-training programs.
- Ensure alignment of instructional design strategies with business objectives and operational needs.
- Foster a culture of continuous improvement and innovation within the instructional design team.
- Drive the creation of high-impact learning materials, including slide decks, facilitator guides, e-learning modules, and assessments.
- Advocate for the use of Instructional Design (ID) theories and methodologies, such as ADDIE and Kirkpatricks Evaluation Model, to ensure best practices.
- Develop and maintain a catalog of training resources for team leaders and operations.
- Ensure training materials are adaptable to diverse learning styles and evolving business needs.
- Collaborate with the HelloConnect Team to support marketing and website materials as needed.
- Partner with Operational Teams, Training Leads, Local Knowledge Management Coordinators, and Senior Training & Quality Managers to support training initiatives at a global level.
- Conduct train-the-trainer sessions to ensure trainers are equipped with the necessary skills and materials.
- Gather feedback from key stakeholders and adjust training strategies accordingly.
- Implement Kirkpatricks model to evaluate training effectiveness and improve learning outcomes.
- Conduct proactive needs analysis to identify learning gaps and ensure relevant training solutions.
- Generate weekly and monthly reports on training performance, content effectiveness, and learning outcomes.
- Utilize analytics to track KPIs and measure the impact of instructional design initiatives.
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