Technical IT Solutions Expert
7 hours ago
About Anytime Cleaners Corp.
We are a forward-thinking organization that aims to provide exceptional cleaning services to our clients. To achieve this goal, we need a highly skilled IT Support Specialist to join our team.
Job Summary:
The successful candidate will be responsible for providing technical assistance to our staff, ensuring the optimal use of our hardware and software technologies. This role involves enhancing system performance, securing data, and advising on IT equipment upgrades.
Main Responsibilities:
- Consultation with IT Managers and Other Departments: The IT Support Specialist will work closely with IT managers and other departments to identify and resolve technical issues in a timely manner.
- Providing Technical Assistance: The specialist will provide technical support to staff and customers, addressing their queries and resolving logged errors efficiently.
- Training End-Users: The specialist will train end-users on hardware functionality and software programs, ensuring they have the necessary skills to utilize our systems effectively.
- Maintenance and Upgrades: The specialist will monitor hardware, software, and system performance metrics, updating computer software and upgrading hardware and systems as needed.
- Database Management: The specialist will maintain databases and ensure system security, documenting processes and performing diagnostic tests as required.
- Staying Current: The specialist will keep track of technological advancements and trends in IT support, ensuring our systems remain up-to-date and secure.
Requirements:
- Education: A bachelor's degree in computer science, information technology, or a related field is essential.
- Experience: 3-5 years of experience as an IT support specialist is required.
- Skills and Qualifications: Exceptional ability to provide technical support, in-depth knowledge of computer hardware, software, and networks, and proficiency in IT helpdesk software such as Fresh service and Sys Aid.
- Interpersonal Skills: Excellent interpersonal and communication skills are necessary to interact effectively with staff and customers.
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