Cloud Infrastructure Expert

11 hours ago


Pasig, National Capital Region, Philippines KMC Solutions Full time
Job Description

KMC Solutions is seeking an experienced Cloud and Server Engineer to join our Engineering team. As a Cloud Infrastructure Expert, you will be responsible for designing, deploying, and maintaining both on-premises servers and cloud infrastructure.

This role requires a skilled problem-solver who can manage infrastructure in both physical and virtual environments, automate repetitive tasks, and contribute to a secure, scalable IT foundation. You will work independently with minimal supervision, using your initiative to deliver customer outcomes within specific timescales.

The successful candidate will have excellent written and spoken English skills, as well as a minimum of 4 years' experience in an IT operations role at an MSP. They will be proactive in their communication with customers and colleagues, working across different time zones to maintain good communication habits. This includes collaborating with more junior team members and working on escalations in partnership with the Service Desk.

A key responsibility of this role is ensuring the effective operation of the company and customer systems, including meeting service level agreements and operational level agreements. The candidate will also be responsible for logging changes in accordance with the Bedroq change management process, as well as documenting implemented solutions and designs in the company's configuration management system. Additionally, they will need to ensure that all passwords are recorded in the company's password management system.

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