Global Network Engineering Director
3 days ago
This role involves leading the development and execution of our global service delivery model, ensuring a seamless experience for our international B2B customer base. The successful candidate will collaborate with cross-functional teams to drive process improvement and change adoption.
The Director will be responsible for maturing our local Manila strategy from both a cultural and operational standpoint, equipping our 700+ employees with the tools and resources needed to excel and feel connected to the global business team.
- Localization of Global Strategy: Adapt corporate strategies to align with local market conditions, regulatory requirements, and cultural nuances.
- Goal Alignment: Ensure local goals align with broader organizational objectives, collaborating with functional leaders and regional leadership.
- Compliance: Ensure adherence to local laws, regulations, and company policies.
- Cross-Functional Collaboration: Work closely with other functions (e.g., HR, Finance, Sales, Marketing, IT) in the matrix to ensure operational effectiveness.
- Communication: Act as a liaison between local operations and headquarters, ensuring transparent and effective communication.
- Cultural Sensitivity: Promote diversity, equity, and inclusion while respecting local cultural norms.
- Market Insights: Stay informed about local market trends, competitor activities, and customer needs, sharing insights with the global team.
- Risk Mitigation: Identify potential risks specific to the local environment (e.g., geopolitical, economic, or operational) and develop contingency plans.
- Change Implementation: Lead local execution of global initiatives and manage the impact of organizational changes on the local team.
- Lead all operational aspects by ensuring stable, robust, and scalable operational processes to support enterprise customers.
- Play an active role in project management prioritization, daily change management meetings, and departmental responsibilities.
- Create and implement standardized processes and improve existing methodologies, including departmental structures and organizational improvements.
- Work closely with team leaders to assure high levels of customer satisfaction.
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Global Network Engineering Director
3 days ago
Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full timeJob SummaryThis Director role will be responsible for the development and execution of our global service delivery model in support of our growing international B2B customer base. They will collaborate across the Operations organization to drive process improvement & change adoption. Additionally, this Director will help mature our local Manila strategy from...
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Global Network Engineering Director
3 days ago
Manila, National Capital Region, Philippines Q2 Hr Solutions Inc. Full timeJob SummaryThis Director role will be responsible for the development and execution of our global service delivery model in support of our growing international B2B customer base. They will collaborate across the Operations organization to drive process improvement & change adoption. Additionally, this Director will help mature our local Manila strategy from...
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