Global Network Engineering Director

3 days ago


Manila, National Capital Region, Philippines Q2 Hr Solutions Inc. Full time
Job Summary

This role involves leading the development and execution of our global service delivery model, ensuring a seamless experience for our international B2B customer base. The successful candidate will collaborate with cross-functional teams to drive process improvement and change adoption.

The Director will be responsible for maturing our local Manila strategy from both a cultural and operational standpoint, equipping our 700+ employees with the tools and resources needed to excel and feel connected to the global business team.

  • Localization of Global Strategy: Adapt corporate strategies to align with local market conditions, regulatory requirements, and cultural nuances.
  • Goal Alignment: Ensure local goals align with broader organizational objectives, collaborating with functional leaders and regional leadership.
  • Compliance: Ensure adherence to local laws, regulations, and company policies.
  • Cross-Functional Collaboration: Work closely with other functions (e.g., HR, Finance, Sales, Marketing, IT) in the matrix to ensure operational effectiveness.
  • Communication: Act as a liaison between local operations and headquarters, ensuring transparent and effective communication.
  • Cultural Sensitivity: Promote diversity, equity, and inclusion while respecting local cultural norms.
  • Market Insights: Stay informed about local market trends, competitor activities, and customer needs, sharing insights with the global team.
  • Risk Mitigation: Identify potential risks specific to the local environment (e.g., geopolitical, economic, or operational) and develop contingency plans.
  • Change Implementation: Lead local execution of global initiatives and manage the impact of organizational changes on the local team.
Key Responsibilities:
  • Lead all operational aspects by ensuring stable, robust, and scalable operational processes to support enterprise customers.
  • Play an active role in project management prioritization, daily change management meetings, and departmental responsibilities.
  • Create and implement standardized processes and improve existing methodologies, including departmental structures and organizational improvements.
  • Work closely with team leaders to assure high levels of customer satisfaction.


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