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Technical Quality Reviewer
1 week ago
Our Company Overview
Bill Gosling Outsourcing is a leading provider of outsourcing solutions. We focus on making lives better through tailored solutions for businesses worldwide.
Job Title: Quality Assurance Specialist
This role is responsible for evaluating the quality of our associates' interactions with customers. The QA Specialist will monitor calls and emails to assess associates' performance, demeanor, and adherence to company policies.
Key Responsibilities
- Develop and implement quality processes and procedures.
- Analyze data for incentive programs.
- Audit client portfolios and identify malpractice by agents.
- Communicate system changes to affected departments.
- Improve systems and processes with employees.
- Conduct process audits and identify areas of non-conformance.
- Ensure staff meet company quality requirements.
- Champion company core values.
- Perform other duties as assigned.
Why Work with Us
- Growth Opportunities: We promote from within and provide career advancement opportunities.
- Comprehensive Training: We offer extensive paid training for success.
- Team-Oriented Culture: Collaborative work environment with peers passionate about their work.
- Diversity & Inclusion: We celebrate unique perspectives and contributions.
- Fun Workplace: Vibrant team that knows how to have fun.
- State-of-the-Art Offices: Modern, well-equipped offices enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people's lives.
