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Technical Quality Control Professional

1 week ago

Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

Main Responsibilities

  • Evaluate the quality of agent interactions with customers to ensure compliance with client requirements and company standards.
  • Review recorded calls, chat logs, and other customer interactions to assess performance and identify areas for improvement.
  • Develop and implement quality assurance programs and improve existing processes to enhance overall productivity.
  • Collaborate with team leaders and management to address performance gaps and improve overall service quality.