Training Specialist
1 month ago
Job Description for Trainer Position at CoCo Fresh Tea & Juice managed by TFI Group of Companies
The Trainer is responsible for designing and implementing training programs for new team members. This includes conducting training sessions using various methods to engage employees, such as hands-on activities related to store operations.
Key Responsibilities:
- Design and implement training programs for new team members.
- Conduct training sessions using various methods to engage employees.
- Learn all store operations in order to design relevant, effective training and orientation programs for team members.
- Evaluate existing training materials, determining what changes need to be made to keep these materials relevant and updated with all company policies.
- Collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials.
- Act as a consultant of team members for challenges they have on the job.
- Assign a buddy to new team members to ensure proper implementation of the store operations.
- Observe how team members and cashiers interact with clients to identify areas of improvement.
- Organize role-playing activities to simulate difficult client cases.
- Advise salespeople how to upsell products and services.
- Apply various sales training techniques (e.g. gamification, case studies and group activities).
- Maintain updated records of training curriculum and material.
- Design and implement orientation programs for new employees.
- Assess the training needs of all individuals and teams and conduct training for them.
- Train the salespeople on how to promote company's products and services effectively.
Requirements:
- Ability to design and implement effective training programs.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with management staff and team members.
- Knowledge of sales and customer service principles.
- Ability to maintain updated records of training curriculum and material.
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