
Order Management Service Specialist
3 days ago
This role involves working on back-end services for the Order Management Solutions service line, supporting countries, regions, or globally. You will be part of a larger team and work collaboratively to ensure timely and accurate completion of tasks/target assigned.
Key Responsibilities
- Ensure jobs are executed according to standard operating procedures by understanding the requirements of station's/country's documentation.
- Meet department SLAs and Key Performance Indicators as per agreed delivery guidelines.
- Operate services according to shifts, countries, or regions aligned.
- Deliver high-quality services through timely and accurate completion.
- Collaborate with colleagues to identify solutions, best practices, and opportunities for improvement.
- Flag challenges in operations to immediate supervisor and business partner in a timely manner.
- Coordinate with stakeholders for regular communication and flow of information.
- Bachelor's degree (any), logistics, management degree an advantage.
- 0-3 years job experience from BPO or logistics domain preferred.
- Order Management experience a plus.
- Good knowledge of MS Office.
- Effective English communication skills, written and verbal.
- Exposure to Enterprise Resource Platforms (ERPs) a plus.
- Good logical reasoning skills.
- High level of customer centricity.
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