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Technical Services Associate

2 weeks ago

Manila, National Capital Region, Philippines Star Paper Corporation Full time

Job Description

As an IT Support Specialist at Star Paper Corporation, your primary responsibility will be to provide technical assistance and software/application program troubleshooting to various departments within the company.

Key Responsibilities

  • Provide technical support to various departments, including but not limited to branches and head office departments.
  • Deploy new programs/computer applications through end-user training and attending to routine queries.
  • Resolve support tickets in a fast and professional manner.
  • Keep customers/users updated on the progress of resolving their support tickets.
  • Maintain close coordination among members of the ITD Department to ensure proper resolution of complex issues.
  • Stay up-to-date with new application system development and enhancement.
  • Manage recurring issues, bugs, or system flaws while recommending permanent solutions.

Requirements and Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in Computer Science or any IT-related course.
  • Up to 1 year experience in SQL Server or Oracle/MySQL, data processing, and report generation.
  • Knowledge in Document Management System.
  • Background in SQL Server or Oracle/MySQL data processing.
  • Effective oral and written communication skills.
  • Application programming skills.