Duties of a Customer Liaison

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱50,000 - ₱60,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer interactions, building strong relationships with clients and partners, and driving results through excellent communication skills.


Key Responsibilities
  • Appointment Setting: Schedule meetings or appointments with potential clients by effectively communicating value propositions and understanding their needs.
  • Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
  • Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
  • B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
  • Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
  • Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
  • Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
  • Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
  • Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
  • Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
  • Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets.

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