Process Improvement Manager

4 days ago


Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

We are on the lookout for a seasoned Process Improvement Manager to join our team at Parallax Technologies. As a key member of our operations team, you will be responsible for driving process excellence and ensuring the efficient delivery of services.

About the Role
  • We are seeking a results-driven professional with a strong background in operations management.
  • The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and guide teams to achieve exceptional results.
Key Responsibilities

The successful candidate will be responsible for:

  • Reviewing and analyzing program performance metrics to identify areas for improvement.
  • Developing and implementing process improvements that enhance operational efficiency and effectiveness.
  • Providing written performance appraisals and setting clear objectives for team members.
  • Acting as a key escalation point for supervisors and front-line team members to address operational issues.
  • Maximizing team member potential through coaching, mentorship, and effective performance management techniques.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management within a BPO environment.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills to interpret performance data.
  • Ability to manage client relationships and effectively address escalated issues.


  • Bacolod City, Western Visayas, Philippines Monster Group Full time

    QA Process ImprovementWe are seeking a QA Process Improvement Specialist to join our team in Bacolod. In this role, you will play a critical part in improving the quality of our services by monitoring compliance, tracking performance metrics, and identifying areas for process improvement.You will also be responsible for coaching agents to meet quality...


  • Iloilo City, Western Visayas, Philippines Crawford & Company Full time

    About Crawford & CompanyCrawford & Company is a leading provider of claims solutions to the insurance and self-insured industries. Our company is dedicated to delivering exceptional service and expertise to our clients.Job DescriptionKey Responsibilities:Process Review and Improvement: Conduct thorough reviews of business processes to identify areas for...


  • Cebu City, Central Visayas, Philippines Julie's Franchise Corp Full time

    We are looking for a highly skilled Process Improvement Manager to join our team at Julie's Franchise Corp. In this role, you will play a critical part in supporting the development, documentation, and implementation of our Quality Management System (QMS).As a Process Improvement Manager, you will work closely with multiple departments to create, refine, and...


  • Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

    We are looking for a highly skilled Quality Assurance Analyst to join our team at Parallax Technologies. As an integral member of our company, you will be responsible for ensuring the highest level of quality in our products and services.About the Role:This is an excellent opportunity for someone who wants to work in a dynamic environment with a reputable IT...


  • Cebu City, Central Visayas, Philippines Dover Corporation Full time

    Manager, Process Improvement & Performance ExcellenceLocation: Cebu City, PHWork Arrangement: HybridSummary Description:DBS is seeking a talented leader for our Continuous Improvement team. Reporting to the Senior Manager, Continuous Improvement, the PIPE Manager is responsible for fostering and achieving a continuous improvement culture within DBS. The role...


  • Cebu City, Central Visayas, Philippines Dover Business Services Europe Full time

    Manager, Process Improvement & Performance ExcellenceLocation: Cebu City, PHWork Arrangement: HybridSummary Description:DBS is seeking a talented leader for our Continuous Improvement team. Reporting to the Senior Manager, Continuous Improvement, the PIPE Manager is responsible for fostering and achieving a continuous improvement culture within DBS. The role...


  • Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

    We are seeking a highly skilled Quality Assurance Analyst to join our team at Parallax Technologies. This individual will be responsible for ensuring the highest level of quality in our products and services.About the Company:Parallax Technologies is a leading IT services company that provides innovative solutions to businesses across various industries. We...


  • Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time

    Job SummaryKuehne + Nagel AS is looking for a results-driven Business Process Improvement Manager to lead process improvement initiatives across our organization. This role requires strong leadership and project management skills, as well as the ability to communicate effectively with diverse stakeholders.Your Key ResponsibilitiesLead process improvement...


  • Cebu City, Central Visayas, Philippines Dover Corporation Full time

    Manager, TransformationLocation: Cebu City, 07, PHWork Arrangement: HybridPOSITION TITLE: Manager, Transformation, Dover Business ServicesREPORTING TO: Senior Director, Global TransformationSUMMARY DESCRIPTION:DBS is seeking a talented leader for our Transformation team. Reporting to the Senior Director, Global Transformation, the DBS Transformation Manager...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Key Responsibilities:The successful candidate will be responsible for:Driving process improvements through collaboration with business owners and analysis of data.Developing and delivering training programs on business excellence principles, focusing on operational efficiency and employee engagement.Contributing to the development of standardized processes,...


  • Bacolod City, Western Visayas, Philippines Negros Women for Tomorrow Foundation Full time

    About UsNegros Women for Tomorrow Foundation is a non-profit organization dedicated to empowering women and their communities through education, economic opportunities, and social services.We are seeking an experienced Audit Supervisor to join our team and contribute to our mission of promoting transparency and accountability in our operations.The successful...


  • Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time

    About the Job:The Quality Improvement Analyst will play a key role in identifying and addressing quality issues in our services. This role requires a high level of expertise in quality improvement principles, processes, and methodologies.Key Responsibilities:Analyze quality data to identify trends and opportunities for improvement.Develop and implement...


  • Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

    At Parallax Technologies, we are seeking a highly skilled Operations Management Lead to join our team. In this role, you will be responsible for driving operational excellence and ensuring the efficient delivery of services.About the RoleWe are looking for a results-driven professional with a strong background in operations management.The ideal candidate...


  • Cebu City, Central Visayas, Philippines Chong Hua Hospital Full time

    Job DescriptionAs a Process Improvement Strategist, you will play a crucial role in driving operational excellence at Chong Hua Hospital. Your primary responsibilities will include:Key AccountabilitiesLean Management DeploymentLead implementation of lean management programs. Champion deployment of lean management tools and techniques.Develop business process...


  • Iloilo City, Western Visayas, Philippines Crawford & Company Full time

    Crawford & Company OverviewWe are a leading provider of claims solutions to the insurance and self-insured industries.Job DescriptionKey Responsibilities:Process Optimization: Identify opportunities to optimize business processes and implement changes to improve efficiency and quality.Quality Management: Ensure compliance with process requirements, quality...


  • Bacolod City, Western Visayas, Philippines HealthyBOS Full time

    Recruitment Supervisor at HealthyBOS GlobalThe Client Service Manager works to ensure client satisfaction and fulfill the client mission and objectives with the organization. The CS manager is the primary point of contact for a client for the development and implementation of strategies to streamline processes, support people within the organization and help...


  • Iloilo City, Western Visayas, Philippines Crawford & Company Full time

    About Crawford & CompanyCrawford & Company is a leading provider of claims solutions and services worldwide. Our mission is to deliver exceptional value and service to our clients through our team of experts.We are committed to providing a positive and inclusive work environment that fosters growth and development for all employees.If you are a motivated and...


  • Iloilo City, Western Visayas, Philippines Manpower Core Group Inc. Full time

    Job Summary:We are seeking a seasoned Business Process Quality Manager to drive excellence in our shared services organization. The successful candidate will be responsible for developing and implementing quality strategies that enhance service delivery standards.Main Responsibilities:• Deliver high-quality service by driving process improvements and audit...


  • Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Process Improvement Analyst: Job OverviewWe are seeking a Process Improvement Analyst to join our team at RecruiterPH. As a Process Improvement Analyst, you will be responsible for identifying areas of improvement and developing solutions to enhance business processes.Key Responsibilities:Implement a structured approach to capturing business requirements and...


  • Bacolod City, Western Visayas, Philippines SlideGenius APAC Inc. Full time

    JOB SUMMARYAs an Account Management Support Team Lead, you will be responsible for leading and mentoring a team of Sales Support Representatives and Data Researchers who provide operational and administrative assistance to the account management team. This role ensures that account managers are well-supported to focus on their core responsibilities, such as...