Real Time Performance Lead

7 days ago


Taguig, National Capital Region, Philippines Sutherland Global Full time

Sutherland Global Overview:

We are a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

About This Role:

This position involves leading teams to achieve key goals, ensuring compliance with contractual obligations, and optimizing resource allocation to meet demanding customer expectations.

Main Responsibilities:

  1. Lead in identifying potential service disruptions and implementing corrective actions.
  2. Analyze and optimize workforce allocation to meet changing demand patterns.
  3. Develop and implement strategies to drive performance improvement.
  4. Prepare detailed reports to inform decision-making.
  5. Collaborate with stakeholders to ensure alignment and effective communication.

Requirements:

  • Three or more years of experience in a similar role.
  • Excellent analytical and problem-solving skills.
  • Strong leadership abilities.
  • Effective communication and interpersonal skills.
  • Proficiency in MS Excel.
  • A basic understanding of call center metrics.


  • Taguig, National Capital Region, Philippines Sutherland Global Full time

    Sutherland Global seeks a Real Time Performance Lead to join our team. This role requires a strong analytical mindset and excellent leadership skills.As a Real Time Performance Lead, you will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs such as Service Level, Abandonment %, Line Adherence,...


  • Taguig, National Capital Region, Philippines The Lead Realty Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Lead RealtyCOO of The Lead Realty Licensed Real Estate Broker #34414 Started 2010 in Real Estate IndustryCompany DescriptionThe Lead Realty is a multi-awarded real estate consultancy firm that offers thorough,...


  • Taguig, National Capital Region, Philippines The Lead Realty Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Lead RealtyLicensed Real Estate Broker at The Lead RealtyHiringWe are looking for a professional real estate broker or agent to LEAD and GROW with usEnjoy the vast LISTINGS that you can market.EXPERIENCE real estate...


  • Taguig, National Capital Region, Philippines Sutherland Global Full time

    Company Description:We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...


  • Taguig, National Capital Region, Philippines Sutherland Full time

    Company Overview">Sutherland is a leading global provider of business process and technology management services. We offer an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.">Job Description">">Monitor queues in real-time to identify risks to meeting contractual KPIs like Service...

  • Real Time Analyst

    1 week ago


    Taguig, National Capital Region, Philippines Hexaware Technologies Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hexaware TechnologiesManager - Talent AcquisitionJob Overview:We are seeking a highly skilled and detail-oriented Real Time Analyst to join our dynamic team. The successful candidate will be responsible for balancing...

  • Real-Time Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

    The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

  • Real Estate Sales Agent

    16 minutes ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    Job Opportunity: Licensed Real Estate BrokerWe are seeking a professional real estate broker or agent to lead and grow with us at The Lead Realty.The ideal candidate will have experience in marketing listings, working with seasoned mentors, and achieving results through dedication and hard work.This role requires proficiency in social media apps and...

  • Real-Time Analyst

    1 week ago


    Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

    HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL,...


  • Taguig, National Capital Region, Philippines The Lead Realty Full time

    Real Estate Sales and Management ProfessionalThe Lead Realty is seeking a real estate sales and management professional to join our team. This role requires a high level of expertise in marketing listings, working with clients, and achieving sales goals.The ideal candidate will possess excellent communication and negotiation skills, as well as proficiency in...

  • Real Time Analyst

    1 day ago


    Taguig, National Capital Region, Philippines Firstsource Full time

    Firstsource Taguig, National Capital Region, PhilippinesReal Time AnalystGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FirstsourceRole & Responsibilities:Real time monitoring and Intraday performance managementPreparing DashboardsAnalysis and Process developmentIncident tracking, logging and...


  • Taguig, National Capital Region, Philippines Firstsource Full time

    Company Overview:Firstsource is a leading provider of business process outsourcing (BPO) solutions.Job Responsibilities:Monitor and analyze real-time data to identify trends and issuesPrepare dashboards to track key performance indicatorsDevelop and implement processes to improve efficiency and productivityEscalate incidents as neededEvaluate and adhere to...

  • Real Estate Consultant

    15 minutes ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    Job ResponsibilitiesStrong Communication and Customer Service skills are essential for success in this role.A background in Training and Sales Management is highly valued.We require the ability to work in a hybrid office and remote setting.Knowledge of the real estate industry is a plus.Bachelor's degree in Business Administration or related field is...

  • Broker coordinator

    2 weeks ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from The Lead RealtyCOO of The Lead RealtyCompany DescriptionThe Lead Realty is a multi-awarded real estate consultancy firm in the Philippines, offering one-stop real estate services in buying, selling, leasing, and investing in property. Partnered with top real...


  • Taguig, National Capital Region, Philippines Xurpas Enterprise, Inc Full time

    Job OverviewXurpas Enterprise, Inc is looking for a highly skilled Real-Time Data Pipelines Specialist to lead the effort in designing, building and configuring applications as the primary point of contact. The ideal candidate will possess a strong educational background in computer science, software engineering or a related field with at least 4 years of...

  • Sales Department

    2 weeks ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    The Lead Realty is a multi-awarded real estate consultancy firm based in Taguig City, Philippines. Specializing in buying, selling, leasing, and investing in mid to ultra high-end properties, we offer comprehensive real estate services from marketing to after sales support.Role DescriptionThis is a full-time hybrid role for the Sales Department at The Lead...

  • Sales Team Member

    14 minutes ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    Company OverviewThe Lead Realty is a multi-awarded real estate consultancy firm based in the Philippines. Specializing in buying, selling, leasing, and investing in mid to ultra high-end properties, we offer comprehensive real estate services from marketing to after sales support.


  • Taguig, National Capital Region, Philippines The Lead Realty Full time

    Senior Real Estate Representative Job DescriptionWe are seeking a senior real estate representative to join our team at The Lead Realty. This role requires a high level of expertise in marketing listings, working with clients, and achieving sales goals.The ideal candidate will possess excellent communication and negotiation skills, as well as proficiency in...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

  • Licensed Property Broker

    18 minutes ago


    Taguig, National Capital Region, Philippines The Lead Realty Full time

    Join Our Team: Real Estate Sales AgentThe Lead Realty is looking for a motivated and experienced real estate sales agent to join our team. As a licensed property broker, you will be responsible for marketing listings, working with clients, and achieving sales goals.This role requires excellent communication and negotiation skills, as well as proficiency in...