
Disaster Response Support Specialist
2 days ago
MCI specializes in delivering tailored solutions to meet diverse client needs. We seek agents for temporary, remote positions in response to disaster relief efforts.
The ideal candidate will apply the latest customer service techniques and learn account management systems while improving the customer experience during a difficult time.
Candidates accepted for this role will be contacted as needed via email and text. Shifts are from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM ET.
Key Responsibilities- Assist customers with service inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize effective service techniques and systems
- Escalate customer dissatisfaction to proper channels
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately
- Basic knowledge of Microsoft Office Suite and Windows operating systems
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Customer service oriented with empathy, responsiveness, patience, and conscientiousness
- Ability to multi-task, stay focused, and self-manage
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