Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱220,000 - ₱450,000

We are looking for a dedicated Customer Service Representative to join our team. This is a unique opportunity to contribute to high-impact projects and create memorable customer experiences.

Job Description:

The role involves handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and process claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members, staying current with training, updates, and program knowledge, and maintaining consistent attendance and adhering to scheduling requirements.

Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

We offer a competitive compensation and benefits package, including HMO coverage, dental coverage, meal allowances, and performance bonuses.

About Us:

We help customers take on CX and DX challenges differently, delivering industry-leading solutions and services, including BPO, staff augmentation, contact center services, and IT Services.

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