
Remote Support Representative Opportunity
2 days ago
At Community Phone, we are committed to delivering exceptional customer experiences. Our community-focused business phone solutions have helped over 20,000 customers today.
Our team of professionals across the globe is rapidly expanding, backed by Y Combinator Accelerator and Continuity Fund. We prioritize customer satisfaction above all else.
About the RoleWe are seeking Customer Support Representatives who can delight our landline users with advanced English language skills.
Key Responsibilities:- Identify trends in customer concerns and drive resolution.
- Collaborate cross-functionally to remove customer obstacles.
- Ensure every customer has an extraordinary experience.
- Understand why customers wish to cancel and work on solutions to keep them satisfied.
- Listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues.
- Calm under pressure, establish rapport, and be comfortable chatting with a variety of people.
- Be kind to your core.
- Adapt quickly to change.
- Excel in both verbal and written English communication skills.
- Be a skilled multitasker and organized by nature.
- Have experience with Zendesk, Hubspot, or similar technology.
Shifts are based in the US timezone, open daily from 9 am EST to 9 pm EST, with weekend work on a rotating basis. Our culture values curiosity, learning, and employee growth.
Join us as we build the missing phone and make a difference in communities worldwide.
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