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Bilingual Spanish Customer Care Specialist

2 weeks ago

Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Job Overview:

EXL Service Philippines, Inc. is seeking a skilled Customer Service Representative to join our team. In this role, you will provide exceptional customer service to Spanish-speaking clients, leveraging your language skills to build strong relationships and drive customer satisfaction.

Key Responsibilities:

  • Provide prompt and professional responses to customer inquiries
  • Analyze customer feedback and use it to improve processes and procedures
  • Evaluate situations and make informed decisions to escalate calls when necessary
  • Collaborate with the team to achieve business objectives and customer satisfaction

Requirements:

  • Minimum 2 years of college education
  • At least 3 years of BPO experience
  • Fluent in English and Spanish with excellent communication skills
  • Ability to work in a dynamic environment

Our Benefits Package:

  • Competitive pay with bonuses
  • In-house training and development programs
  • HMO benefits from day one
  • Dental coverage and meal allowances
  • Supportive work environment and opportunities for growth