Disaster Relief Customer Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱40,000 - ₱75,000
Customer Service Representative Job Description

We are seeking individuals to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

  • The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.
Key Responsibilities:
  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Required Skills and Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Our organization values teamwork, accountability, and quality performance. We offer competitive compensation packages and opportunities for growth and development. As a customer service representative, you will play a key role in delivering exceptional customer experiences and supporting the success of our organization.

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