DisasterReliefSupportAgent

Disaster Relief Support Agent

We are seeking dedicated professionals to join our disaster relief team. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted by email and text message as needed. Working hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must submit a full application on our company's careers page, including all screening questions and a brief pre-employment test.

• Assist customers with inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and customer focus
• Able to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and relationship building with team and customers