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Senior Policy Support Associate

2 weeks ago

Manila, National Capital Region, Philippines QBE Insurance Group Full time
Key Responsibilities
  1. Policies and Procedures

The incumbent will ensure that policies are followed and refer or escalate where necessary.

Legislations and Codes

They will comply with provided legislations, industry codes, company policies, and procedures.

Stakeholder Relationships

The person will establish and maintain a good working relationship with stakeholders.

Collaboration and Communication

They will cooperate with other functions to answer customer/agency's questions regarding product, process, and policy.

Demeanor and Productivity

Consistently maintaining a professional, polished, and positive demeanor is essential.

Transaction Processing

The individual will process all transactions/emails related to product, process, and policies and accomplish all reports as required by clients.

Document Assessment

They will properly assess completeness of documents received and provide solutions if incomplete.

Clerical Duties

Performing moderately complex clerical, administrative, and general office duties is a key responsibility.

Work Requests and Inquiries

Following established policies, procedures, and guidelines for work requests, problem resolution, and escalating inquiries to business leads is essential.

Data Entry and Updates

Entering data into systems and making updates or corrections while adhering to guidelines is a critical task.