
Customer Support Associate
3 days ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service to clients via phone and email.
Key Responsibilities- Handle incoming calls from clients, addressing their queries and concerns in a professional and courteous manner.
- Process voicemails and respond promptly to client inquiries.
- Collaborate with managers to address complex issues and resolve client complaints.
- Ensure adherence to relevant Community Care Standard Operating Procedures (SOPs).
- Make outbound calls to clients as required.
- Bachelor's degree or equivalent experience.
- At least 3 years of experience in a BPO / call center setting.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a remote team.
- Strong problem-solving skills and attention to detail.
- Minimum typing speed of 30 words per minute.
- Experience in Property Management is an asset.
- Competitive salary based on experience.
- Remote work opportunities.
- Medical care allowance/HMO.
- Holiday bonus.
- Paid PTOs.
- Location: Remote.
- Seniority level: Mid-Senior level.
- Employment type: Full-time.
- Job function: Customer Service.
- Industry: Staffing and Recruiting.
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