Purchasing Platform Account Manager

1 week ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSuccess Full time $50,000 - $75,000

Key Job Description:

We are seeking a proactive and customer-focused professional to join our team in supporting clients on a purchasing platform. The ideal candidate will play a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.

Responsibilities:

  • Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on the platform.
  • Independently manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.
  • Support onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborate with colleagues to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.
  • Monitor platform usage to identify any issues or improvement opportunities, working closely with colleagues to address these and promote client engagement.
  • Assist in creating presentations for colleagues by developing slides, highlighting client health/engagement scores, emerging trends, and the value clients gain from our platform.
  • Serve as an initial point of contact for client inquiries, escalating complex issues to colleagues or other teams as necessary to ensure timely and effective resolution.
Required Skills and Qualifications:
  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach.
  • Excellent communication and interpersonal skills, especially for remote interaction with diverse clients.
  • Proficiency with CRM software and Google Workspace, and Microsoft Office.

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