Service Operations Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeService Full time ₱400,000 - ₱600,000

We are seeking a detail-oriented Service Coordinator to join our team. As a key member of our service operations, you will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

This role requires a proactive problem solver with strong administrative and technical aptitude, who thrives in a fast-paced environment and takes pride in delivering excellent service. Experience in the trucking or engineering industries is preferred but not required. Familiarity with quote management software is a plus.

Responsibilities
  • Prepare detailed and accurate service quotes using quote management software
  • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements
  • Coordinate with technicians to ensure accuracy and completeness of quotes
  • Maintain a consistent and professional format and structure across all quote documentation
  • Serve as the main point of contact for service inquiries and quote updates
  • Communicate clearly with customers regarding quote timelines, revisions, and service expectations
  • Follow up on outstanding quotes and assist in converting quotes to active work orders
  • Ensure all customer interactions are recorded and updated in the CRM or quoting system
Qualifications
  • A bachelor's degree in a related field is preferred
  • 2+ years of administrative, estimating, or quoting experience in a service or technical environment
  • Proficiency with quoting software; experience with quote management software is a plus
  • Experience using CRM systems or workflow management tools is a plus
  • Proficient in Microsoft Office Suite (especially Excel and Outlook)
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven setting
  • Comfortable with customer-facing communication and technical terminology
Benefits

We offer a competitive salary and a dynamic work environment.

We prioritize employee growth and development, providing opportunities for training and professional advancement.

We foster a culture of teamwork and collaboration, promoting open communication and mutual respect.

We recognize the importance of work-life balance, offering flexible scheduling and remote work options.

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