Current jobs related to Service Delivery Team Lead - Cebu City, Central Visayas - CallTek

  • Delivery Team Lead

    24 hours ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job OverviewThis is an exciting opportunity to join our team as a Senior Delivery Professional. As a key member of our delivery team, you will play a critical role in ensuring the success of our projects.Key ResponsibilitiesProvide technical guidance to team members, colleagues, and customers.Translate strategy and priorities into work products.Positively...

  • Service Delivery Team Lead

    1 week ago

    Bacolod City, Western Visayas, Philippines TTEC Full time

    Job SummaryThis is an exciting opportunity to join TTEC as a Service Delivery Team Lead and play a key role in driving business growth and excellence.As a Service Delivery Team Lead, you'll be responsible for leading a team of customer service representatives, ensuring they have the necessary tools and resources to deliver exceptional customer...

  • Team Lead for Service Delivery

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Lead a High-Performing TeamWe are seeking an experienced Deputy Manager for BPO to lead a high-performing team at TASQ Staffing Solutions. As a key member of our operations team, you will be responsible for motivating team members, analyzing reports, and initiating actions plans to drive business results.About the RoleThe successful candidate will have a...

  • Technical Service Delivery Lead

    1 week ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    About the RoleWe are seeking a Technical Service Delivery Lead to join our IT department at CallTek. In this role, you will be responsible for leading our helpdesk team and ensuring that we deliver exceptional technical support to our clients. You will oversee daily operations, monitor performance metrics, and develop the team to meet evolving IT...

  • Global Service Delivery Lead

    6 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    About This RoleWe are seeking an experienced professional to join our team as a Service Excellence Manager. In this role, you will be responsible for driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence, and supporting the implementation of the global S&A strategy.Key...

  • Service Delivery Team Head

    6 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Role Overview:The Call Centre Manager will be responsible for leading a team of call centre agents, providing guidance and support to ensure excellent customer service delivery. The ideal candidate will possess strong leadership, problem-solving, and communication skills, as well as experience in a similar role. They will be responsible for managing...

  • Service Delivery and Support Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines The SM Store (SM Mart Inc.) Full time

    Job Summary:We are seeking a skilled Service Delivery and Support Lead to join our team at The SM Store (SM Mart Inc.). In this role, you will be responsible for overseeing the CRS operation of the store, providing administrative support, and ensuring compliance with company regulations.Main Duties:Manage the day-to-day operations of the CRS team.Provide...

  • IT Service Desk Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    At CallTek, we are seeking a highly skilled IT Service Desk Team Lead to oversee the daily operations of our service desk. The ideal candidate will have extensive experience in managing a team and providing exceptional customer support. In this role, you will be responsible for supervising the service desk team, ensuring high-quality support for all IT...

  • Global Delivery Center Project Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu Philippines Global Delivery Center is a leading provider of IT services in the Asia-Pacific region. As part of Fujitsu Limited Japan, we have 80 years of rich history and a global network of experts.The role of Global Delivery Center Project Specialist is crucial in delivering high-quality services to our clients. This involves working as part of a...

  • Service Desk Technical Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time

    We are currently looking for a Service Delivery Technical Team Lead to join our team. This position will be at the forefront of our technical support operations, responsible for ensuring efficient service delivery, maintaining high-quality standards, and fostering a supportive team environment.Skills Required:Degree in Management or relevant experience in...

Service Delivery Team Lead

3 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time

Job Overview

The Service Delivery Coordinator plays a crucial role in CallTek's operations, overseeing the outsourcing of service delivery tasks to ensure seamless order management and customer satisfaction.

Key Responsibilities

  • Process standardized tasks through outsourcing partners to improve efficiency and reduce complexity.
  • Manage order updates and support requests from in-house staff using SAP Order Queue, email, and provisioning phone queues.
  • Monitor and resolve issues with technicians, customers, and providers through Work Market, Smart Sheets, and provider portals.
  • Coordinate with CallTek teams to escalate complex orders and resolve technical issues within specified timelines.

Technical Requirements

  • Strong organizational and time management skills to prioritize tasks efficiently.
  • Excellent written and verbal communication skills to engage end-users and provider contacts.
  • Proficiency in web-based research and information retrieval to understand service and provider nuances.

Preferred Qualifications

  • Previous telecom experience, preferably in broadband services.
  • Previous project management experience to coordinate multiple tasks and stakeholders.