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CSS Process Improvement Specialist

3 weeks ago

General Santos, Soccsksargen, Philippines beBeeAuditor Full time ₱800,000 - ₱1,200,000

CSS Dispatch Auditor needed to drive process improvements and deliver high-quality results.

About the Role:

The ideal candidate will be a detail-oriented individual with excellent analytical skills, able to work collaboratively with business owners to identify complex issues and develop effective solutions.

  1. Select and prioritize workload in ServiceNow to ensure efficient use of resources.
  2. Audit all dispatches for accurate billing and ensure that notes justify the selected Scope.
  3. Verify that parts captured in Dispatch Parts Scope are adequately justified by notes.
  4. Update questions in the WOT to reflect actual events.
  5. Select correct information, including billing for Dispatch Parts, to ensure accuracy.
  6. Manipulate time and date data to align with dispatch parameters.
  7. Evaluate Scope delivery.
Key Skills and Qualifications:
  • Strong reading comprehension skills.
  • Ability to navigate ServiceNow and WorkMarket efficiently.
  • Excellent communication and interpersonal skills.
  • Comfortable working independently and as part of a team.