Quality Improvement Specialist

21 hours ago

General Santos, Soccsksargen, Philippines beBeeCallPerformance Full time ₱6,800 - ₱8,800
Job Overview

We are seeking a highly skilled Call Performance Specialist to join our team. The ideal candidate will have a strong background in sales/customer service roles, with at least 3 years of experience in this field.

Main Responsibilities
  • Conduct quality assessments of sales and service interactions
  • Deliver training sessions remotely and in person
  • Facilitate feedback and coaching sessions with clients
  • Contribute to training strategy and deliverables
  • Build client relationships and identify improvement opportunities
  • Participate in team meetings and calibration sessions
Requirements
  • 3+ years in sales/customer service roles
  • 5+ years in leadership or coaching roles
  • Experience assessing inbound & outbound calls and emails
  • SME business environment experience
  • Exceptional communication skills
  • Adaptable coaching approach to empower diverse learning styles
  • Demonstrated passion for supporting team members and fostering collaboration
  • Strong commitment to integrity in all client interactions and feedback processes
  • Customer-centric work ethic focused on delivering value and satisfaction
  • Proficient in Microsoft Suite
  • Excellent time management skills
  • Reliable transportation

This is an exciting opportunity to advance your career by joining a dynamic and motivated team that supports clients across multiple regions. If you are a skilled and experienced professional looking for a new challenge, we encourage you to apply for this role.

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