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Dealer Service Development Specialist

1 week ago

Taguig, National Capital Region, Philippines LCG Group of Companies Full time

Job Responsibilities

The Technical Service Engineer will be responsible for:

  • Coordinating with dealers on service matters
  • Monitoring and implementing QA, PMS, DI, and Warranty programs with dealers
  • Conducting technical training sessions for dealer service mechanics
  • Assisting Sales and Marketing in implementing marketing programs
  • Conceptualizing enhancement programs for dealers' mechanics
  • Promoting national service caravan programs for private and government customers

Key Performance Indicators (KPIs)

  • Successful implementation of QA, PMS, DI, and Warranty programs
  • Positive feedback from dealers and sales team
  • Increased customer satisfaction ratings