Customer Service Representative

3 days ago


Quezon City, National Capital Region, Philippines Sapient Full time
Hiring Call Center Agents for Telco Accounts

We are seeking enthusiastic and motivated individuals to join our team of Call Center Agents for our Voice and Non-Voice Telco Accounts.

Responsibilities:
  • Provide exceptional customer service through Voice and Non-Voice channels (phone, email, chat) for our Telco clients.
  • Troubleshoot customer inquiries and concerns regarding Telco products and services.
  • Uphold company standards for quality and efficiency in call handling.
  • Achieve set targets and contribute to the overall success of the team.
  • Maintain a positive and professional demeanor at all times.
Qualifications:
  • High School Graduate
  • College graduates with or without experience are welcome
  • Minimum of 1 month experience in a BPO environment (a plus)
  • Willingness to work weekends and holidays (schedule will be discussed during interview)
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong work ethic, ability to work independently, and meet deadlines
  • Proficiency in English (written and spoken)
  • A computer literate with basic knowledge of MS Office Suite (a plus)
What We Offer:
  • Competitive salary - Earn up to Php 27,000 monthly
  • Opportunity for career growth and development
  • Fun and dynamic work environment
  • Comprehensive benefits package (depending on qualification)


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