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Bar and Beverage Supervisor

2 weeks ago

Angeles City, Central Luzon, Philippines Wild Orchid Resort Full time
Job Summary

We are looking for an experienced Bar and Beverage Supervisor to join our team at Wild Orchid Resort. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our bar and restaurant, ensuring exceptional customer service, efficient staff management, and overall satisfaction of guests. This includes creating a positive and enjoyable dining experience for guests while effectively managing the staff and operations to meet financial goals and quality standards.

Key Responsibilities:

  • Staff Management: Recruit, train, and supervise bar and restaurant staff.
  • Scheduling: Manage staff shifts, ensuring adequate coverage during peak hours.
  • Motivation: Motivate and lead the team to deliver high-quality service.


Customer Service:

  • Welcome Experience: Ensure a welcoming and positive guest experience.
  • Guest Inquiries: Handle guest inquiries, concerns, and complaints promptly and professionally.
  • Service Standards: Monitor and maintain service standards to meet or exceed guest expectations.


Beverage and Menu Management:

  • Beverage Selection: Oversee the selection, pricing, and promotion of beverages and menu items.
  • Inventory Management: Monitor inventory levels and collaborate with suppliers to ensure adequate stock.
  • New Offerings: Introduce and promote new and seasonal offerings.


Quality Control:

  • Cleanliness: Maintain cleanliness and hygiene standards in the bar and restaurant areas.
  • Food and Beverage Presentation: Monitor food and beverage presentation to ensure it meets quality standards.
  • Health and Safety Regulations: Conduct regular inspections to ensure compliance with health and safety regulations.


Sales and Revenue Generation:

  • Sales Strategies: Implement strategies to increase sales and profitability.
  • Sales Performance: Monitor and analyze sales performance, identifying opportunities for improvement.
  • Upselling Techniques: Introduce upselling techniques and promotions to boost revenue.


Training and Development:

  • Ongoing Training: Provide ongoing training to staff on service standards, product knowledge, and upselling techniques.
  • Professional Development: Identify training needs and opportunities for professional development.