Customer Service Representative

7 days ago

Rizal, Philippines beBeeCareer Full time ₱25,000 - ₱32,000

Imagine working for a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. In this role, you'll assist customers with inquiries and provide excellent service.

This position offers the opportunity to contribute to high-impact projects with world-class brands. Strong proficiency in English, both written and spoken, is required.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

At our organization, compensation and benefits are designed to be competitive and to grow with you. We offer a variety of benefits and incentives to support and reward our team members. The company emphasizes a diverse and inclusive workplace and provides reasonable accommodations as required by law.

Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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