Content Compliance Moderator

7 days ago

Tanauan, Calabarzon, Philippines beBeeCompliance Full time $75,000 - $100,000

About us

Job Summary

We are seeking a detail-oriented Compliance & Monitoring Specialist to join our team. In this role, you will work closely with our security measures to ensure our customers can use their accounts to their full extent and help keep our platform free of bad actors while meeting compliance regulations at all times.

  • Monitor and approve live message content for customers, looking for possible fraud, spam, and phishing content.
  • Detect and report fraudulent activity and take appropriate actions to block accounts.
  • Be a compliance expert - stay up to date on new compliance updates and share new information and best practices with teams across the business.
  • Identify opportunities to educate customers about content guidelines and texting responsibly, working hand in hand with the support teams to ensure our customers are sending compliant messaging.

To be successful in this role, you will need:

Key Requirements
  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish.
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation.
  • Demonstrable critical thinking, communication, and creative problem-solving skills and be able to drive improvements through to fruition.
  • Ability to learn new software platforms quickly.
  • Proven experience working autonomously.
  • Self-starter, positive and can-do attitude, ability to continuously develop and adapt to a growing team.
  • Highly organized, you can manage your schedule and prioritize where there are conflicting priorities.
  • Familiarity with live chat, working in customer ticketing platforms and CRM platforms.

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