Operational Insights Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeData Full time ₱1,500,000 - ₱2,300,000
Job Description

The real-time analyst plays a critical role in ensuring the smooth day-to-day operations of accounts by monitoring attendance, productivity, and performance data. This role consolidates insights from internal tools and the central reports team to provide real-time updates and actionable recommendations to client success managers and operations managers.

Key Responsibilities:
  • Review attendance and productivity reports from internal tools and the central reports team.
  • Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
  • Flag critical issues (e.g., late logins, no-call no-shows, prolonged inactivity) immediately to Ops/CSMs.
Reporting & Communication:
  • Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues before they affect client perception.
  • Prepare daily summary reports on attendance, productivity, and performance trends.
  • Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
Collaboration & Support:
  • Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.
  • Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.
  • Support the senior director by consolidating data-driven insights into account health summaries.
Required Skills & Qualifications:
  • Bachelor's degree in business administration, operations management, data analytics, or related field.
  • 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Experience in a BPO, healthcare, or client-facing services industry is an advantage.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple priorities in real-time.
  • Proactive and resourceful mindset—able to recommend actions, not just report data.
Benefits:

This role offers a unique opportunity to work in a dynamic environment and make a significant impact on account success.

Why Apply?

We are looking for talented individuals who share our passion for delivering exceptional results and making a difference in the lives of others.

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