Senior Customer Service Representative
1 month ago
We are seeking a highly skilled Senior Customer Service Representative to join our team at RecruiterPH. As a key member of our customer service department, you will be responsible for providing exceptional support to our members and clients.
The ideal candidate will have excellent communication skills in both Korean and English, with a strong understanding of customer service principles and practices. Previous experience in healthcare management or a call center setting is an advantage.
About the Role:
This role involves serving as the primary point of contact for members, prospective members, providers, brokers, and vendors. You will assess the needs of each caller, determine the most effective course of action, and provide solutions to their problems.
Responsibilities:
- Educate members on benefits and plan options
- Accurately explain benefits and plan options in person, via email, fax, or telephonically
- Provide follow-up support to resolve customer issues and escalate complex cases to management
- Participate in member-calling projects to support membership retention
Requirements:
- Native Korean speaker with high school diploma or equivalent, bachelor's degree preferred
- At least 2 years of customer service experience, preferably in healthcare management or a call center setting
- Exceptional customer service skills, including verbal and written communication
- Fluent in both Korean and English
- Strong active listening skills and ability to collaborate with team members
Working Conditions:
This role requires working in an office environment with occasional overtime to meet business demands. We offer a competitive salary and benefits package, including visa processing for expats.
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