Experience Programs Specialist

2 days ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time

The Experience Programs Specialist will support and execute work in the employee and patient care experience space. This individual will be responsible for providing administrative support and ensuring smooth operations of the Achievers for Fresenius Medical Care Recognition platform and other experience initiatives. The ideal candidate will have strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.

This role requires proficiency in office software applications, excellent communication skills, and a proactive approach to problem-solving. The Specialist will be an integral part of our team, contributing to the ongoing user experience of Achievers, thereby enhancing the overall employee experience. Please note that experience in healthcare is not required for this role.

Responsibilities:
  1. Engage with stakeholders to understand business challenges involving our patients and employees to understand what programs/program modifications are needed to enhance the experience of these groups.
  2. Assist and support the implementation, and evaluation of employee experience programs globally (e.g., Achievers, stay interviews, employee wellness, exit process).
  3. Assist and support the implementation, and evaluation of patient experience programs globally (e.g., patient grievance process, optimization of patient transition to home, patient champions program).
  4. Partner with other areas of Human Resources (e.g., Centers of Excellence (COEs) and HR Business Partners).
  5. Act as the subject matter expert for the team, remaining informed and updated on all aspects of Achievers (e.g., attending quarterly review and vendor meetings).
  6. Respond to all inquiries and requests from users of the employee and patient experience programs; evaluate the requests to understand business challenges/questions, consult with stakeholders on responses, identify potential updates, report to the experience team on themes and trends.
  7. Execute and support business recognition programs integrated on the global recognition platform (e.g., validate reports, confirm timing and logistics with stakeholders, process system uploads, upload approved announcements and bulk recognition requests).
  8. Drive the ongoing support and implementation of new functionality of the global recognition program.
  9. Work with vendors to support program related functions/applications (user management, reporting, systems integrations, etc.) and assist the team with the creation of experience program related presentations.
  10. Support and assist with the development of Achievers program-related promotional materials, user guides, quick reference materials etc. to support the rollout and ongoing management of the platform and support for the Experience Programs team intake process (e.g., export requests to Excel, respond to requests with status updates, collaborate with team on approved work).
Qualifications:
  1. Bachelor's degree required.
  2. 1-3 years of experience in roles supporting the launch and maintenance of employee and/or patient experience programs.
  3. Strong interpersonal skills with ability to build professional relationships.
  4. Attention to detail.
  5. Excellent verbal and written communication.
  6. Strong time and project management skills.
  7. Proficiency in Microsoft Excel and PowerPoint.
  8. Experience supporting small projects or components of larger projects, including planning, execution, monitoring, and closing.
#J-18808-Ljbffr

  • Interactive Program Director

    6 days ago

    Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full time

    Key ResponsibilitiesOversee the planning and execution of VR training programs, ensuring alignment with organizational goals.Work closely with educators, developers, and stakeholders to create immersive learning experiences that engage users.Manage VR hardware and software needs, including troubleshooting technical issues and providing user support.Evaluate...

  • Training Experience Designer

    6 days ago

    Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full time

    ResponsibilitiesDevelop and implement VR training programs that align with educational goals and objectives.Collaborate with instructional designers and technical teams to create interactive learning experiences.Manage VR hardware and software inventory, troubleshooting technical issues, and providing support to users.Evaluate program effectiveness, identify...

  • Program Growth Specialist

    8 hours ago

    Manila, National Capital Region, Philippines Habitat For Humanity International Full time

    We are seeking a highly motivated Program Growth Specialist to join our team at Habitat for Humanity International. As a key member of our resource development team, you will play a crucial role in growing funding and scaling program portfolios. Your expertise will be critical in identifying gaps and strengthening resource development systems, processes, and...

  • Program Management Specialist

    5 days ago

    Manila, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

    About UsCarelon Global Solutions Philippines is a leading provider of innovative solutions for the healthcare industry. We are dedicated to delivering exceptional results and exceeding customer expectations.We are seeking an experienced Program Management Specialist to join our team. In this role, you will be responsible for supporting the implementation of...

  • Experience Programs Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The Fresenius Medical Care team seeks a skilled Experience Programs Coordinator to support the employee and patient care experience space. This individual will be responsible for providing administrative support and ensuring smooth operations of the Achievers for Fresenius Medical Care Recognition platform and other experience initiatives.This role requires...

  • Global Benefits Program Specialist

    1 week ago

    Manila, National Capital Region, Philippines Equinix Full time

    Global Benefits Program Specialist page is loadedGlobal Benefits Program SpecialistApply remote type Hybrid locations Manila Office MNS1 Bangalore London time type Full time posted on Posted 10 Days Ago job requisition id JR-149443Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital...

  • Learning Program Specialist

    6 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Job Description:We are seeking a highly skilled Learning Program Specialist to join our team at Private Advertiser. The ideal candidate will have a strong background in instructional design, with experience in creating comprehensive training programs and materials.Main Responsibilities:Design the Leadership segment of Store Operations Training...

  • Program Management Specialist

    6 days ago

    Manila, National Capital Region, Philippines Asian Institute of Management (AIM) Full time

    We are seeking an accomplished Program Management Specialist to oversee the daily operations of our programs at the Asian Institute of Management (AIM).This role involves collaborating with our Academic Program Director to develop and implement effective program strategies, ensuring seamless integration with our organizational goals.The key responsibilities...

  • Learning Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Job DescriptionKMC Solutions is looking for a talented Learning Experience Specialist to join our team. As a Learning Experience Specialist, you will be responsible for creating engaging and effective learning experiences for our stakeholders.Main Responsibilities:Learning Program Development: Develop and implement learning programs that align with...

  • Program Administration Specialist

    6 days ago

    Manila, National Capital Region, Philippines Allegis Global Solutions Full time

    What We're Looking ForWe are seeking a highly organized and detail-oriented Program Administration Specialist to join our team at Allegis Global Solutions.As a member of our diverse and inclusive team, you will be responsible for managing various processes within the contingent worker lifecycle, including:Assisting hiring managers, staffing specialists, and...

  • Immersive Learning Manager

    6 days ago

    Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full time

    About UsEdiphi Training Programs, Inc. is a dynamic company driving innovation in training and internships.Job Description:The Immersive Learning Manager is responsible for planning and executing VR training programs, collaborating with educators and developers to create engaging learning experiences, managing VR hardware and software needs, training...

  • Global Benefits Program Specialist

    7 days ago

    Manila, National Capital Region, Philippines Equinix Full time

    Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Global Benefits Program Specialist

    6 days ago

    Manila, National Capital Region, Philippines Equinix, Inc. Full time

    Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • US Benefits Program Specialist

    6 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    KMC Solutions is a forward-thinking organization seeking an experienced US Benefits Program Specialist to support the administration of our company's U.S. employee benefits programs.Why Choose UsWe offer a unique blend of innovation, expertise, and dedication to delivering exceptional results. Our team is passionate about creating a positive impact on the...

  • VR Training Manager

    6 days ago

    Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full time

    Are you ready to be part of a dynamic team driving innovation in training and internships? At Ediphi, we're not just envisioning the future; we're actively creating it. As we expand our horizons and take on new challenges, we're looking for talented individuals who share our passion for providing students with leading-edge career training and international...

  • Employee Experience Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Fresenius Medical Care is seeking a highly motivated Employee Experience Support Specialist to join our team. As an Employee Experience Support Specialist, you will be responsible for supporting and executing work in the employee and patient care experience space.This role involves providing administrative support and ensuring smooth operations of the...

  • Virtual Reality Training Lead

    6 days ago

    Manila, National Capital Region, Philippines Ediphi Training Programs, Inc. Full time

    Job Summary:The Virtual Reality Training Lead is responsible for overseeing the development, implementation, and management of virtual reality (VR) training programs. This role ensures the seamless integration of VR technology into training and education initiatives, coordinating with instructional designers, trainers, and technical teams to deliver...

  • Customer Experience Transformation Specialist

    6 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Transformation Specialist to join our team at HCL Technologies Philippines Inc. In this role, you will be responsible for leading engagement activities including onboarding to the CX Program, defining and measuring current state, identifying and delivering opportunities that directly improve the...

  • IEC Program Manager

    4 days ago

    Manila, National Capital Region, Philippines Dlsu Full time

    Dlsu invites applications for the position of Communications Specialist to support its IEC program and activities.The successful candidate will be responsible for creating high-quality content for various platforms, including social media, sustainability websites, and institutional publications.They will work closely with the SDSN secretariat and SDG City...

  • Training Program Developer

    4 days ago

    Manila, National Capital Region, Philippines San Miguel Corporation Full time

    Job Title: HR Associate for Learning & DevelopmentWe are seeking a highly skilled Human Resources Specialist to join our team at San Miguel Corporation. As an HR Associate for Learning, you will play a crucial role in designing, planning, and developing training programs that enhance the skills of our employees.The ideal candidate will have excellent verbal...