IT Support Specialist

3 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at HCL Technologies Philippines Inc. As an IT Support Specialist, you will play a crucial role in providing top-notch customer service and technical support to our clients.

Key Responsibilities:
  • Open, log, prioritize, assign, and close tickets logged in the IT Service Desk with precision and efficiency.
  • Conduct thorough research to identify root causes of issues and provide effective solutions to meet the agreed-upon Service Level for First Call Resolution.
  • Reroute misdirected calls and escalate unresolved tickets according to client escalation procedures.
  • Provide regular status updates on tickets to users and re-open or create new tickets as needed.
  • Maintain excellent interpersonal skills to foster cooperation among users, support teams, and peers.
Requirements:
  • Candidates must possess at least a College Diploma in Computer Science/Information Technology or equivalent.
  • A strong background in IT-related jobs, Service Desk, and CSR positions is essential.
  • Prior experience with similar job roles and proficiency in relevant tools and technologies is preferred.
  • The candidate must have passed the Japanese N1 proficiency exam and be fluent in English.
  • Able to work in shifting schedules and 100% onsite.
What We Offer:
  • An opportunity to work with a dynamic team in a fast-paced environment.
  • A chance to develop your skills and expertise in IT support and customer service.
  • A competitive compensation package and benefits that reflect your value to the organization.


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