Operations Excellence Lead

7 days ago


Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

**Operations Excellence Lead**

We are seeking an experienced Operations Excellence Lead to join our team at Welsend Global Services Inc.

The successful candidate will oversee workforce management, planning, and reporting to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.

Main Responsibilities:

  • Scheduling and work hour management to ensure proper manpower allocation.
  • Real-time monitoring and adjustment to move non-productive agents to productive roles as needed.
  • Performance management and reporting to analyze individual and team efficiency and service levels.
  • Cross-departmental collaboration to understand business needs and optimize human resource allocation.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum 5 years of Workforce Management experience in BPO.
  • Advanced skills in Microsoft Office, Business Suite, and Google Spreadsheets.
  • At least 3 years of experience managing groups of Workforce Analysts and/or Leaders, providing end-to-end services to multiple campaigns or combined agent teams.
  • Proven experience and knowledge in using workforce-related tools and applications.
  • Excellent communication and interpersonal skills.


  • Taguig, National Capital Region, Philippines Comrise Full time

    Job Summary:Comrise is seeking an Operational Excellence Lead to join our process improvement team. In this role, you will lead the design, development, and implementation of efficient and effective IT service management processes, ensuring they meet business objectives and drive continuous improvement.Key Responsibilities:Lead cross-functional teams to...


  • Taguig, National Capital Region, Philippines Jobstreet Philippines Full time

    About Us:We are Jobstreet Philippines, a leading recruitment agency providing top talent solutions to businesses across various industries.In this role, you will be part of a dynamic team that is dedicated to delivering exceptional service and results.The Operations Excellence Lead will be responsible for overseeing and ensuring the profitability and quality...


  • Taguig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    Job DescriptionWe are seeking a highly experienced Operational Excellence Lead to join our team at ADDFORCE Human Resources Solutions. As an operational leader, you will be responsible for overseeing the management of healthcare accounts in a BPO company.Our ideal candidate will have a minimum of 8 years of senior managerial or operations manager experience...


  • Taguig, National Capital Region, Philippines GENERIKA Drugstore Full time

    About This RoleThis is a unique opportunity to join our team as an Operations Excellence Lead. You will be responsible for developing and implementing the store operations' strategic goals.Key ResponsibilitiesDevelop and implement strategic plans to drive business growth and improve operational efficiency.Collaborate with cross-functional teams to align...


  • Taguig, National Capital Region, Philippines Tech Mahindra Full time

    Company Overview:Tech Mahindra is a leading global provider of digital transformation, consulting, and business re-engineering services and solutions.Job Summary:We are looking for a qualified BPO Quality Analyst to join our team. The successful candidate will be responsible for ensuring the quality of our call center operations and driving process...


  • Taguig, National Capital Region, Philippines Lead Tech Industrial Solutions Corporation Full time

    About the PositionThe Industrial Site Lead will be responsible for leading our site operations and ensuring site safety standards are met.Key ResponsibilitiesCoordinate with subcontractors to meet project deadlines.Monitor work quality and compliance with design specifications.Conduct regular site inspections and document project progress.Communicate...


  • Taguig, National Capital Region, Philippines GCash Full time

    Job DescriptionWe are seeking an Operational Excellence Manager to lead our efforts in improving operational efficiency and reducing costs. The successful candidate will have a strong background in process enhancement and project management, with excellent communication and collaboration skills.Key ResponsibilitiesDevelop and implement strategies to improve...


  • Taguig, National Capital Region, Philippines Mary Grace Foods Inc Full time

    About UsMary Grace Foods Inc is a leading company in the food industry, committed to providing high-quality products and excellent customer service.We are currently seeking a highly skilled Operational Excellence Specialist to join our team. The ideal candidate will have experience in process improvement and be able to analyze and optimize restaurant...


  • Taguig, National Capital Region, Philippines TP Full time

    We are seeking a highly skilled Head of Operational Excellence to join our team at TP. The successful candidate will have a deep understanding of business operations and be able to develop and implement strategic plans to drive growth and improvement.Key responsibilities will include:Operational Strategy: Develop and implement operational strategies that...


  • Taguig, National Capital Region, Philippines Cobden and Carter International Full time

    Cobden and Carter International seeks a highly skilled Digital Transformation Lead/Head to spearhead the company's operations excellence journey. This individual will be responsible for developing and implementing process improvements that drive business outcomes.Main Responsibilities:Drive the development and implementation of process re-engineering...


  • Taguig, National Capital Region, Philippines MKIT (HONG KONG) HOLDINGS LIMITED Full time

    About This RoleAs the Head of Operational Excellence at MKIT (HONG KONG) HOLDINGS LIMITED, you will play a critical role in driving business growth through process improvements and strategic initiatives. You will lead a team of professionals who share your passion for excellence and innovation.Key Accountabilities:Develop and implement strategic plans to...


  • Taguig, National Capital Region, Philippines Hyperwave Technologies Inc Full time

    We're on the lookout for an exceptional Operational Excellence Manager to lead our project management efforts. The ideal candidate will have more than 3 years of experience in operation or project management and be able to formulate and implement platform operation strategies to promote long-term development.You will be responsible for resource allocation...


  • Taguig, National Capital Region, Philippines GCash Full time

    GCash is a leading FinTech company that aims to create innovative, meaningful, and convenient financial solutions for the nation. We are committed to staying at the forefront of the industry by fostering a culture of innovation and collaboration.About the OpportunityThis is a rare chance to work with a dynamic and highly collaborative team who want to change...


  • Taguig, National Capital Region, Philippines Citigroup Full time

    Citigroup is seeking a highly experienced professional to lead its Payment Operations team. The Payment Operations Lead will be responsible for developing and implementing strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.This role requires a strong leader who can oversee daily operations, manage staff...


  • Taguig, National Capital Region, Philippines Firstsource Full time

    At Firstsource, we are committed to delivering exceptional service and results for our healthcare clients. To achieve this goal, we are seeking an experienced Operations Excellence Leader to oversee our healthcare account operations and lead a team focused on driving performance and improving service outcomes.The Operations Excellence Leader - Healthcare...


  • Taguig, National Capital Region, Philippines Sutherland Full time

    Sutherland is a leading organization that values diversity and strives to create an inclusive work environment. We are seeking a skilled and experienced professional to join our team as an Operational Excellence Coordinator.In this role, you will be responsible for establishing and maintaining effective communication with clients and stakeholders to...


  • Taguig, National Capital Region, Philippines Sun Life Financial Full time

    About the CompanySun Life Financial is a leading international financial services organization providing insurance, wealth, and asset management solutions to individual and corporate Clients. With operations in several markets worldwide and headquartered in Canada, Sun Life seeks an experienced risk management specialist to join its GRC team for Asia.The...


  • Taguig, National Capital Region, Philippines Juniper Networks Full time

    Juniper Networks is a leader in network innovation, transforming the experience and economics of networking. We deliver software, silicon, and systems that empower service providers, enterprises, and governments to create value and accelerate business success.We are seeking a results-driven and ethical Customer Service Director Site Lead with strong...


  • Taguig, National Capital Region, Philippines Unilever Brazil Full time

    Job SummaryWe are seeking a highly skilled Business Development Director to join our team in Unilever Brazil. In this role, you will be responsible for leading the focus market cross-BU UniOps digitisation plan and business deployment.Main ResponsibilitiesYou will be accountable for the end-to-end UniOps plan for the market or country, cutting across...


  • Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    Company Overview">iOPEX Technologies is a pioneer in business process improvement, offering innovative solutions to enhance operational efficiency.We are a dynamic team of experts dedicated to helping our clients achieve excellence in their respective industries.Salary and BenefitsA competitive salary package that reflects your skills and experience.An...