Resolution Management Specialist

Customer Support ExpertWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team.This role is critical in managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.In the last 2 years, we've experienced significant growth and now need a driven and...

Claims Resolution SpecialistThe ideal candidate for this Claims Resolution Specialist role will be responsible for investigating and resolving customer claims related to branded merchandise.Key Responsibilities:Claims Investigation: Manage incoming customer claims, including imprinting errors, delivery delays, pricing discrepancies, incorrect products, or...

Job OverviewThe role of Technical Support Specialist revolves around delivering exceptional technical support and ensuring seamless customer experiences. As a key member of the support team, you will be responsible for efficiently managing and updating support tickets, troubleshooting complex issues, and documenting resolution steps to enhance knowledge...

Our organization is looking for a seasoned professional to fill the role of Collections Specialist.

Dispute Resolution SpecialistWe are seeking a detail-focused professional to manage PayPal disputes and chargebacks from start to finish.The selected candidate will be responsible for gathering and submitting evidence, such as tracking information and order details, while working with Shopify and Gorgias to verify customer data.Additionally, they will update...

Job RoleWe are seeking a skilled professional to fill the Client Experience Specialist position. The ideal candidate will have a passion for enhancing client experiences, ensuring high levels of satisfaction, and driving client success.The role will work closely with a team to support the resolution of escalations and disputes, taking learnings from these...

Your mission as a Senior Technical Support SpecialistThis position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach.Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.Investigate problems thoroughly, using available...

Fire Alarm System SpecialistWe are seeking an experienced Fire Alarm System Specialist to lead our Service Department. The ideal candidate will oversee daily operations, ensure seamless communication with customers, and coordinate technicians for efficient issue resolution.Key Responsibilities:Manage incoming service calls and respond to off-hours inquiries...

Job OpportunityWe are seeking a highly skilled professional to fill the role of Administrative Legal Support Specialist. The successful candidate will provide exceptional support to our legal team by handling administrative and operational tasks. This position involves managing internal records, scheduling, and client conflict resolution.

Job Title: IT Infrastructure SpecialistWe are seeking a dedicated IT professional to join our organisation and ensure seamless technology operations.Infrastructure Support: Maintain end-user computing devices and network infrastructure, including LAN and WiFi systems. Oversee server operations for optimal performance and reliability.Security Management:...