HR Service Expert

23 hours ago

Davao City, Davao, Philippines beBeeRepresentative Full time ₱3,367,400 - ₱4,601,800
HR Service Representative

This role involves working with HR systems and processes to support employees and managers.

Key Responsibilities
  • Respond to employee inquiries via phone, chat, or ticket in a timely and professional manner.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions efficiently.
  • Work closely with onshore partners to get trained on all queries received from employees.
  • Establish a repository for out-of-scope queries and train to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
Qualifications and Skills
  • Bachelor's Degree Holder with a strong academic background.
  • At least 1-year experience in HR Helpdesk role, delivering services, preferably HR, from a shared service center environment.
  • Proficiency in working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.).
  • Open to work in US shifts with flexibility to adapt to changing business needs.
Why This Role Matters

This position plays a vital role in ensuring seamless HR services delivery to employees and managers. The successful candidate will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

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