Full-Time Remote Customer Service Position
6 days ago
We are seeking a skilled Remote Customer Service Representative to join our team.
This role involves handling customer inquiries and providing exceptional support. As a key member of our team, you will be responsible for resolving customer issues efficiently and effectively.
The ideal candidate will have excellent communication skills, a strong command of the English language, and prior experience in call center operations.
In return, we offer a competitive compensation package, including a range of benefits and incentives to support your growth and development.
- About the Role:
• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources. - Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills - Benefits:
• HMO Coverage plus a dependent
• Dental coverage and in-house dental assistance
• Meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Employee shuttle services and company events
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