Customer Experience Specialist

2 days ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000
About the Customer Service Role

This full-time position is based onsite at a corporate center and will involve providing exceptional customer service to valued clients. The role interfaces with customers via inbound calls, outbound calls, or through the internet, depending on client requirements.

The customer support associate provides customer service support and resolution of routine problems regarding client's products or services.

Key Responsibilities
  • Ensure service delivered meets contractual key performance indicators (KPIs).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Track, document and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Requirements
  • At least high school diploma with three to six months of relevant experience preferred.
  • Courteous with strong customer service orientation or college undergrad/graduate.
  • Strong computer navigation skills and PC knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Dependable with strong attention to detail.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Ability to rotate shifts, as needed.
About Us

We are a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed.

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