Frontline Support Agent
6 days ago
We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development.
Why Join Our Team?
- Opportunity to work with a reputable and established university.
- Chance to develop your skills and knowledge in a supportive environment.
- Competitive salary and benefits package.
- Opportunity to work with a diverse group of people.
Job Description:
We are seeking a highly motivated and detail-oriented individual to join our team as a Voice Account Specialist. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer customer calls and address issues/concerns.
- Provide accurate and complete needed/requested information following call flows and processes.
- Communicate appropriate options to provide timely resolution.
- Document/Log all customer interactions following the quality standard.
- Coordinate with a higher level of support for out-of-scope type concerns.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, or Some College (but did not graduate) in any course.
- Fresh Graduates / Entry Level specializing in BPO/Call Center or equivalent.
- With or without call center experience are welcome to apply.
- Working Students are welcome to apply as long as they are committed to work on a fixed GY shift.
- Has good English (verbal and written) communication skills.
- Must be amenable to work onsite at Cyberspace Alpha (Ortigas, Pasig) Office.
- Flexible in working on a graveyard shift.
- Amenable to handle a financial voice account.
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