Support Specialist

2 weeks ago


Angeles City, Central Luzon, Philippines TalentPop App Full time
Job Description
TalentPop App is seeking a highly skilled Customer Care Specialist to join our team

You will be responsible for providing exceptional support to our clients and their customers via inbound calls, chat, and email. Your excellent written and verbal communication skills will enable you to resolve customer issues efficiently and effectively.

Key responsibilities include:

  • Assisting customers with inquiries and concerns
  • Troubleshooting issues and finding solutions
  • Building strong relationships with customers through personalized interactions
  • Collaborating with your team to enhance the customer experience
  • Offering feedback to refine our service quality

We're looking for someone with 1+ year of experience in customer support or a similar role, who is comfortable using customer support tools like Zendesk or Freshdesk, and proficient in Excel or Google Sheets.

The ideal candidate will have a calm and solution-focused approach under pressure, and be familiar with eCommerce and CRM systems.


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