Technical Support Specialist

1 week ago


Angeles City, Central Luzon, Philippines Boomering Inc Full time
Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Monitor alerts via Slack and email and respond in a timely manner.
  • Manage queries via email and chat regarding IT issues and questions.
  • Communicate progress in a timely manner to all relevant parties.
  • Gather and record all relevant issue details to submit for second level support when needed.
  • Document technical efforts and create KB articles when new information is learned.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Strong knowledge of Linux environments, working in the terminal, and a basic understanding of Windows, servers, and general networking skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.


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