Database Support Team Leader

1 week ago


Taguig, National Capital Region, Philippines beBeeSupport Full time ₱5,500,000 - ₱8,600,000
Job Overview

We're seeking a Support Supervisor to lead and grow our Technical Support team.

This role involves operational excellence, technical quality of service, and team growth and effectiveness. You'll help shape the day-to-day delivery of high-end, consultative support for open source database technologies.

Your engineers work on tough technical problems across complex customer environments. You will guide, coach, and support them in solving these challenges.

The ideal candidate will have leadership experience, strong technical skills, and excellent communication abilities.

Key Responsibilities:
  • Lead a high-performing team of Technical Support Engineers
  • Mentor and coach engineers through technical and non-technical challenges
  • Manage scheduling, coverage, escalations, and rotation planning
  • Promote accountability, learning, and consistency within your team
  • Drive continuous improvement in operations and service delivery

You will collaborate with the Support management team and other departments to ensure operational excellence. Additionally, you will oversee ticket quality, communication, and customer satisfaction, and participate in escalation handling.



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