Customer Service Representative

2 days ago

Baguio City, Cordillera, Philippines beBeeMerchandiser Full time ₱5,000,000 - ₱8,000,000
Job Overview

As a key member of our team, you will be responsible for coaching and mentoring agency supervisors and coordinators to build strong relationships with key store personnel.

  • Coaching and Mentoring:
    • Develop and implement training programs for key agency personnel through field coaching and one-on-one meetings.
    • Evaluate the effectiveness of these programs and make recommendations for improvement.
  • Building Strong Store Relationships:
    • Strengthen relationships with key store personnel through regular store visits and customized tabletop reviews.
    • Determine and provide personal development programs for key agency personnel via field coaching and one-on-one meetings.
  • Promotions and Sales Program Execution:
    • Ensure systems like Kamustahan and KRA Checking are followed and maximized to resolve in-store merchandising concerns promptly.
    • Create and update the Store Info Manual quarterly, including key store personnel, availability scores, facings measurements, and achievement targets.
  • MERCHANDISING:
    • Implement national in-store merchandising based on standard guidelines and workflows.
    • Manage regular and special POPs, including shelf talkers, headers, wobblers, mass displays, product highlights, special displays, decals, MS Displayer, and special containers.
  • SYSTEMS AND PROCESS IMPROVEMENTS:
    • Suggest operational improvements in availability, visibility, merchandising, promotion execution, and Bad Order management.
    • Develop pilot and stretch programs to test new processes improving availability, visibility, merchandising, and promo execution for growth and profit.
  • ADMINISTRATIVE:
    • Maintain good record-keeping systems and complete routine reports.
    • Ensure timely submission of required reports by partner agencies.
    Key Qualifications
    • Essential Skills and Qualifications:
      • Strong passion for learning and career growth, with relevant experience and knowledge.
      • Excellent communication and interpersonal skills.
      • Strong analytical skills and business acumen.
    • Additional Requirements:
      • Willingness to do fieldwork and be assigned anywhere, including Laguna.

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